Role overview
About the role
The Tele caller manages customer enquiries, incoming leads, follow-ups, repair-status communication and conversion of enquiries into store visits or confirmed service jobs. Working time: 9.30AM- 7PM
Customer Support
Urgently Hiring
Tele Caller (Work From Office)
All
Full Time
2 openings
Apply by 20 Nov 2026
What you will do
Responsibilities
- Attend incoming customer enquiries.
- Make outbound follow-up calls.
- Understand customer device and repair requirements.
- Create and update leads in the CRM.
- Record every customer interaction and call note.
- Provide preliminary repair possibilities
- price ranges and turnaround time based on approved information.
- Check spare-part availability.
- Follow up pending enquiries.
- Follow up customers who have not approved repairs.
- Follow up customers for device collection.
- Update commitment dates.
- Categorise leads such as:
- Repair Possible
- Repair Not Available
- Spare Available
- Spare Against Order
- Stock Out
- Follow Up
- Lost
- Converted
- Convert qualified enquiries into store visits.
- Coordinate with front desk
- engineers and inventory teams.
- Maintain daily and monthly call reports.
- Achieve lead-conversion and follow-up targets.
Capability
Required skills
Excellent telephone communication.
Malayalam fluency.
Functional English.
Hindi preferred.
Persuasive communication without pressuring customers.
Strong follow-up discipline.
CRM/data-entry skills.
Basic mobile-phone and electronics knowledge.
Ability to understand different repair options and spare qualities.
Good listening skills.
Ability to handle difficult customers.
Target-oriented approach.