Service Coordinator

About the role

iProMax is looking for a smart, organized and customer-focused Service Coordinator to join our Kochi team. The selected candidate will be responsible for coordinating daily repair operations, communicating with customers, following up with service engineers and ensuring that devices are repaired and delivered within committed timelines. The ideal candidate should possess excellent communication skills, strong multitasking abilities and a professional approach to customer relationship management.

Responsibilities

• Coordinate daily service operations between customers
• front desk staff and technicians.
• Track repair jobs from device registration through diagnosis
• approval
• repair and delivery.
• Follow up with engineers to ensure timely diagnosis and repair completion.
• Communicate repair estimates
• progress updates and delivery timelines to customers.
• Obtain customer approval for repair estimates and additional work.
• Monitor pending repairs and prioritize urgent or delayed job cards.
• Coordinate spare-part availability and requirements with the inventory team.
• Maintain accurate service records and update job statuses in the CRM system.
• Handle customer enquiries
• service complaints and escalations professionally.
• Coordinate quality checks and ensure devices are ready for delivery.
• Follow up on warranty claims and repeat-service cases.
• Prepare daily reports on pending jobs
• completed repairs and customer follow-ups.

Required skills